Complaints about technology have a long history, probably going back to the invention of the wheel. Some people have difficulty using a screwdriver, and never do learn which direction tightens or loosens. Millions of people using VCRs and DVD players had fits trying to "figure out" how to hook them up and make them work. It's a cliche that many people never learned how to set the clock on their VCRs. Throw in cable boxes, DVRs and game boxes all interconnected to the same modern, wide-screen, flat-panel television, and there are many people who simply can't figure out which cable connects where or how to make the whole magilla work. They get somebody else to do it for them. And if they move house, they're flummoxed and bewildered again by the "complexity" of it all. Every day, people hit buttons on their remote controls by mistake, and end up with blank screens and no idea how to get back to Oprah. Nothing new about any of that. And setting up a SqueezeBox system, of any variety, does take some specialized knowledge, though most of us might think it's fairly minimal. So for a percentage of buyers trying to set these things up and make them work, it's no shock that they have difficulties and grow frustrated. It doesn't (necessarily) mean they're stupid. It also, clearly, doesn't mean the products are junk or the company evil.
However, when an ostensible adult buys a product that clearly and obviously is advanced technology, newly developed and just released on the market, one would expect a certain level of awareness that its set up and configuration might require knowledge and effort. One would also expect that, having difficulty, a person calling for support would listen to what the support people are saying, and cooperate with them, following their suggestions and making some effort to understand the product, the potential source of the problem, and how it might be resolved. When such a supposed adult instead refuses to listen or follow directions or make any effort to work with the support staff on diagnosing and resolving the problem, but simply throws a tantrum and threatens to toss the product in the trash, and then follows that outburst with a frothing diatribe on a forum dedicated to helping people who have trouble with the technology, all that is demonstrated is that the user is an immature, petulant, uncivilized child, undeserving of sympathy, support or assistance. The only thing such a person deserves is contempt. -- Dogberry2 ------------------------------------------------------------------------ Dogberry2's Profile: http://forums.slimdevices.com/member.php?userid=18883 View this thread: http://forums.slimdevices.com/showthread.php?t=52598 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
