If you are in U.S or similar time zone you can Call.
http://www.slimdevices.com/su_tech.html#phone

Phone Call works much better in real life, as in all support get a name
and number and mail to the person handling your case.

My experience of mail support is good, could take 24-48hrs to respond.

If I had a really tuff problem I would, probably call the U.S support
anyway, that would be a very early morning or late night for me.

It would be nice with an European callcenter (please ).


-- 
Mnyb
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