Hello, it does take it's time indeed, but they do it at some stage (got DOA Duet in logitech shop - 4 weeks until I got new). The only problem is the country they picked to have their call center in - no-one speaks (proper) english. It is just another one of those stories where decent customer service has been outsourced due to cost and now everyone has to endure it (just left my bank of 20Y because they did the same thing) I hope I dont have to deal with this new Logitech customer support too much. Andi j
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