What could they actually say? There _IS_ no good answer to this, the only thing they can actually do is to _ACT_ in a way that reassures the customers but since - in this case - this involves the not-really-short-term-action of "keeping around MySB for another few years, delivering more updates for legacy hardware and keeping on fixing bugs" it will only show results in months or even years.
That's the problem with reputation and customer confidence, it can only be earned in the long term, you can't earn it with talk. Both Logitech and us here can't expect that. But still I think it's a good sign that he did write because it _does_ carry at least one message: we hear you - and that means I would not care about where to voice opinions. Whether it's on the "official" forum or this one: if you care about your customers' opinions as a manager, you will search for it, you will not filter it out by whether it's coming in through "official" channels. And if you don't care, it doesn't matter anyway. ------------------------------------------------------------------------ pippin's Profile: http://forums.slimdevices.com/member.php?userid=13777 View this thread: http://forums.slimdevices.com/showthread.php?t=96606 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
