I get that people might think it is an odd change in message.
The main point is that the answer was 'no' and people are trying to
change that response is very much the worst way possible.
show interest, not make threats and disparaging remarks. Someone
recently wondered why there are less and less posts from SD employees.
Higher workload would be my first guess. But, I think the
motivation for reading is decreasing.
Thing is, if there REALLY is enough interest and it REALLY is just a
simple thing to provide a faceplate, then I sense a business
opportunity for anyone who believes in the conjectures.
The fact is still that every one all got what they paid for when they
paid for it. There is never a promise that things won't change. Yes,
there was the SBG upgrade, but when SBG became SB2, SD wasn't out
there offering new PCB's for people to insert. The point is that
invalidating warantee is a business risk. Allowing users to fix a
missing cap in order to repair antenna noise is one thing. Replacing
a faultily assembled faceplace is not the same as providing faceplates
simply for cosmetic reasons. The former prevents expensive returns
and repairs, while the latter is simply adding risk to something that
is currently 100% of what was promised.
As we all know, expressed interest is not something that is ignored.
That is something that should be protected. If the badmouthing starts
causing barriers (and it does) then everyone loses out. If even one
developer, for example, decides that reading the forum too much
unpleasantness for the effort, then that is a critical link lost when
you want to convince someone of the benefit of a desired feature.
I've seen it stated that the expectation is that they should all be
around and reading, but they are human beings and the points made
here, or just one of many venues. Do you listen to the sounds that
make your head ache?
Most companies don't allow their employees to take part in forums. I
am increasingly aware of reasons for that. Once lost, it is a hard
thing to get back. Sure, sometimes people are frustrated. I get that.
Choose the battles wisely.
how about... how much is a faceplate option worth?
-kdf
_______________________________________________
discuss mailing list
discuss@lists.slimdevices.com
http://lists.slimdevices.com/lists/listinfo/discuss
