egd wrote:
bodajmac;172869 Wrote:
i'm currently in discussion with slim devices (logitech?) support and
i'm waiting for further suggestions after establishing that neither my
antivirus nor firewall settings were behind the problem.
Please don't tell me this is the beginning of sh1t support from
Logitech. How the hell can they even begin to ascribe something that
is repeatable on different songs to antivirus and firewall issues? I
hate having to deal with support when their first instinct is to assume
you are a nincompoop and then go on to show you just how little they
know by forcing you to eliminate what you already know isn't even in
contention.
Well, yes, that's very annoying. I guess life on a support desk would be
much easier if us non-nincompoop's didn't have sudden random attacks of
nincompoopness now and then during which we suddenly forget that that
black display could just caused by a zero brightness setting.
I consider myself a fairly advanced user, but everybody makes stupid
mistakes sometimes. It's common sense to eliminate the simple (stupid)
explanations first.
A *huge* percentage of support issues are caused by firewalls and
anti-virus software so it seems very sensible to start there first..
Regards,
Peter
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