Im slightly hesitant to admit this but before buying my SBs I had a Sony NAS system running the abysmal M-Crew server software. Despite having a new Vaio the whole thing would not run smoothly and so I contacted Sony customer support. However Sony themselves did not know where this product fitted in their portfolio - it needed a PC but did not fall under the Vaio department, it was a music player but did not fall under home entertainment.
Instead i was passed on to "convergence" - and what appeared to be one tech guy in Europe. It took three weeks to get an acknowlegement of my complaint and three months for a response to the initial survey they sent me (and the response was another survey.. needless to say by this point I had long since given up. I have since found the SD community support phenomenal (as well as the product) and sincerely hope that this is something Logitech cherishes and sustains going forward. There are obviously huge synergistic benefits with the takeover and lets hope they are realised so product development continues - but customer focus must be retained. -- James_B ------------------------------------------------------------------------ James_B's Profile: http://forums.slimdevices.com/member.php?userid=11309 View this thread: http://forums.slimdevices.com/showthread.php?t=35471 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
