raaurora;324439 Wrote: > > A little more concerning, I think, is the original poster being told to > do a clean install which wiped out his library and plug-ins...for > naught. I had a problem connecting to Rhapsody about two months ago > and the tech I spoke to wanted me to do a factory reset and > re-configure the duet for my wireless network. Fortunately, while on > hold waiting for my call to make its way thru the queue, I found these > forums. There was a thread documenting the problem (issue was between > SN and Rhapsody) which I was reading about the same time he picked up. > I don't think the on-call guys have access to these boards or are not > reading them if they do. Telling people to do clean installs or > factory resets that sets them way back and does not address the problem > is probably a bad first plan of attack. >
Standard operating procedure for a lot of support desks. A lot of the time it makes sense - at least you're in a 'known' position, making troubleshooting/tech support easier (or even possible). I'm currently being told to do that (clean install) by Slim support at the moment... After a prominsing start, I'm dissapointed by Slim support so far (currently at 'level 2'). But that's another matter, and I'll wait to see if my issue gets resolved before saying any more. But this is the first real hassle I've had in over a year, and I still think the Squeezebox is fantastic (the company too - the Logitech acquisition doesn't seem to have done any harm). :) -- chrisinparis ------------------------------------------------------------------------ chrisinparis's Profile: http://forums.slimdevices.com/member.php?userid=11963 View this thread: http://forums.slimdevices.com/showthread.php?t=50432 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
