I used them for work and had pretty good luck with them with one  
glaring exception.

Their handling of spam false positives is easy with users able to  
release the messages on their own, and plenty of whitelisting rules to  
allow mail through.

When it comes to messages flagged as a virus there is no white listing  
allowed and releasing a mail takes a signed release form and time.

This would be fine except they started using their antivirus engine to  
stop phishing mails.  We had a few customer threads falsely flagged as  
phishing "viruses".  Additionally emails to postmaster and abuse apply  
the anti-virus rules, making notifications of phishing attempts  
difficult to deal with.


On Aug 13, 2009, at 10:12 AM, Rob Cherry <[email protected]> wrote:

> I am being asked by the business to do a better job about spam.
> Looking at the options out there for a small/medium business (I have
> 35 employees but around 90 mailboxes spread across 4 domains),
> messagelabs stands out in that they have a low minimum - 10 users.
> They are also pretty cheap and chearful - around $3 per user per
> month, and they only count warm bodies not email addresses.
>
> Only question left is are they any good :-)
>
> Anyone have any experience using MessageLabs?  Anything good/bad to  
> say?
>
> Regards,
>
> Rob
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