Brian Mathis wrote:
> Providing reasoning and explanation is a good thing, but you also need
> to be careful of getting into a discussion or debate. When conveying
> the policies, people need to know that these are the policies, here's
> why, and that's how it is. You are providing reasoning to give them
> background on the "why", not to open it up to debate.
>
> However, it's easy to let the conversation slide into an area where
> people disagree or don't like the policy, so they think they are in a
> position to ignore them because they didn't agree with the reasoning.
> It's a fine line, and something to watch out for.
True. Education/explanation does not mean discussion on validity.
Though there should be a documented way to make issues known and as I
have said before, a way to get sign offs for exceptions.
Part of the education should be consequences. Policies are serious and
employees must be made aware of that fact.
--
END OF LINE
--MCP
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