Hi folks,
I know the subject of tech support and the like has come up
here. I wanted to share an experience I had last week.
Two weeks ago, my iBook suddenly locked up and would not start.
Fortunately, I was at a friend's house who is a very experienced Mac
user and is one of the major influences in my switch from Windows to
the Mac. He gave the unit a thorough look and he suggested that it
was a good idea to contact Apple. His feeling was that there was some
kind of a hardware problem.
I contacted Apple and went through a series of experiments
directed by the tech support person. Basically, it was the same
things my friend had done, but it confirmed what we already
suspected. There was definitely some kind of hardware issue that was
preventing any power from getting to the board.
So, because I have Apple Care, I received a box directly from
Apple the very next day, shipped the unit to Apple and, within 48
hours, I had my fully functioning iBook back in my possession. Yes,
folks, the cost of buying Apple Care is worth it. I didn't pay a
dime to get my unit repaired. I can relay a few stories in regard to
problems I've had with Window's laptops and dealing with specific
companies that went far differently, so I'm more than satisfied with
how Apple handled my particular situation.
Take Care
John D. Panarese
Managing Director
Technologies for the Visually Impaired, Inc.
9 Nolan Court
Hauppauge, NY 11788
Tel/Fax, (631) 724-4479
Email, [EMAIL PROTECTED] net
Internet, http://www.tvi-web.com
AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA,
PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS,
DUXBURY, DANCING DOTS AND OTHER PRODUCTS FOR THE BLIND AND VISUALLY
IMPAIRED
