Yep, but, again, it's the nature of the beast. I am with you. I
don't personally like it, but after fourteen years in the adaptive
technology field, even the smaller companies can be just as
uncommunicative. I would mention the two companies I spoke of, but
I'd prefer to leave that out, as it would be off topic and probably
get someone annoyed with me.
Take Care
John Panarese
On Nov 8, 2007, at 10:39 PM, VaShaun Jones wrote:
but they want you to support there product or service.
On Nov 8, 2007, at 10:35 PM, John Panarese wrote:
I have to agree with this. Beyond Apple, I've found that many
companies simply do not respond to every email or call or letter
they receive. It is, without a doubt, frustrating, to say the
least. Similarly, agencies and organizations can be equally as
guilty. Realistically, if there are several messages being filed
with them every day, it is reasonable to assume that not every one
will garner a response, especially if it is not an actual inquiry.
I agree that it is discourteous, so don't think I'm making
"excuses" for anyone. Still, it is the nature of the beast. I can
tell you of two companies that have yet to respond to a number of
emails I've sent asking specific questions about a product. In one
case, I sent my fourth today to them.
Take Care
John Panarese
On Nov 8, 2007, at 9:53 PM, Cara Quinn wrote:
I beg to differ here. Not that I don't agree with you that in a
perfect world, people should really be able to have the time they
need to respond and such, as they'd surely like to, but really in
most fast moving fields, this is simply not the case. I really
wouldn't hold your breath on an email response, or judge people
based on it's lack, or you may be very, very disappointed! lol!...
This isn't a personal thing or character issue, <smile> it's just
that people really have quite a lot to do and responses to email
(especially ones with no questions) probably aren't the highest
priority on the list.
Does this make people bad? Most certainly not in my opinion!
<smile> Many are just pressed for time...
This is pretty obvious, is it not?...
Anyway, have a nice evening!...
Smiles,
Cara :)
On Nov 8, 2007, at 5:02 PM, VaShaun Jones wrote:
There is no excuse for not answering e-mails no matter the
company or status, bug fixes or not. If you submit a e-mail that
is valid, understandable and related to a issue, problem or
praise. The proper thing at a minimum is to respond. Trust me
that accessibility e-mail address is not the forum that the
developers are reading. Not responding to e-mails is ridiculous
On Nov 8, 2007, at 5:37 PM, David Poehlman wrote:
If you were sitting in theire seat and had a choice of
responding to messages all day or fixing bugs, what would you do?
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an obxervation regarding my experiences with
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a responce. It would be better for someone to
respond to email, than to never respond. I know that a few
people have received replies from Apple's Accessibility group,
but I sure never have. It kind of gives the appearance that they
don't want anything to do with the customers who use Apple's
products, in particular, VoiceOver or any other accessibility
applications.
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically
related to
Safari, VoiceOver, and Webkit. Should I simply send eMail to
[EMAIL PROTECTED], or should I goto the webkit.org site
and use their
bug tracking system?
I guess what I'm really asking is: which software is controling
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or
VoiceOver)?
I assume that there is no simple answer to this question, and
that to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED],
are there
guidelines or a certain form the message must follow, aside
from the usual:
include specific version numbers of all components, provide
test cases, be
clear about what the problem is, and provide clear steps to
reproduce?
Thanx much in advance.
-- Rich
