Yeah for sure. IT's totally outstanding what you're doing Ryan, go
for it!!
On 26-Jan-08, at 6:30 AM, Scott Howell wrote:
Outstanding and thank you for stepping up to the plate and working
with them. I know many of us have tried to make our point, but you
just may have hit on the right method for getting this done and gee,
maybe within Apple, accessibility is really gaining attention.,
Nothing like constant reminders that we're out here and we're not
going away.:) I think Apple is truly interested in accessibility,
they just need to know that their efforts are gaining a custonmer
base and their efforts are making a difference. It would be really
nice to know how many blind users there are out there. Well not just
blind, but anyone with a disability using the accessibility features
fo the os.
On Jan 25, 2008, at 8:26 PM, Ryan Dour wrote:
Hello,
I recently submitted a report to iTunes customer service detailing
the steps to try using Voiceover with the HTML portions of the
store. I want to buy season passes for TV shows. I'd also like to
purchase entire albums at their reduced price when i feel an album
is worth it. These things must be done through the HTML portion of
the iTunes Store.
Now, I not only received a message back, but I also received a
phone call. They had done some research, and they said nobody else
has reported this to iTunes customer service. They are filing a
bug, and understand that this must be keeping quite a few people
from enjoying the content available. Any time sighted assistance is
required, even in the slightest, it is really a problem. This is
especially true for those who live independently on their own and
don't always have access to sighted assistance.
I am waiting for some response including a tracking number for the
bug. I have asked for this information so that others on this and
other lists may refer to it in future support queries. I suggest
that everyone who wants access to the store in full visit the
iTunes customer service site and fill out a trouble ticket. Explain
that you want access to a specific feature of the iTunes store not
accessible to Voiceover, and provide the exact steps to get
Voiceover as far as it will go.
To me, this shows that they have not received a concentrated
complaint that would draw any attention. What may be best is the
formation of a specific letter, followed by modification for each
desired access point. We've had a great advance in iTunes access
over the past few months, but encouragement is necessary. I also
believe that the general access email address
[EMAIL PROTECTED] may not be the best route to solving the
issue. The teams involved with iTunes customer service would be
better trained to provide accurate information to anyone performing
iTunes development.
I personally would be very excited to rent movies, buy movies, buy
albums, explore iMix lists and other interesting materials
available on the iTunes Store. In order for the access to exist,
they need to know people have an interest. Register your interest,
let them know that visually impaired people want digital downloads
of their favorite media. That, and most of us would love to be
legally purchasing music in digital download form. Amazon store
seems fairly usable at this point, I'm waiting for media I'm
interested in to show up there. But, I personally would rather have
the simplicity of iTunes available to me.
I also do have one unrelated issue. It is hard for me to demo the
iTunes store for people where I work, not a good thing at all. I
get asked at least once a day how to use the store, and I simply
can't show them everything they want to know. Some day soon I hope
that gets fixed.
Ryan Dour
Scott Howell
[EMAIL PROTECTED]
