All this not withstanding, the rep showed an accute lack of knowledge of his own product.
----- Original Message ----- From: "Steven M. Sawczyn" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS X by theblind" <[email protected]> Sent: Monday, July 21, 2008 2:09 PM Subject: Re: iTunes strange happening I have to say in Apple's defense, I'm not sure how helpful I'd be either. OK, Chris, I'm not sure how old you are, but if my son, who's a minor, were to call Apple and demand help remotely accepting a service agreement, I'd be furious if they helped him. I don't know the legalities behind this, but the Apple rep shouldn't be able to accept an agreement on someone's say-so. I realize what a pain the dialog you're talking about is -- certainly I needed help to get it accepted and given the fact that Apple has done nothing to change the situation, I would probably follow the same path you are. That having been said though, I'm not so sure the rep was wrong by not assisting to help accept an agreement, which states that you've read the agreement when clearly you can't access it. It'd be like my calling the government and asking them to sign my name to a document which I'd be admitting I'm unable to read. Steve On Jul 21, 2008, at 7:26 AM, David Poehlman wrote: write: [EMAIL PROTECTED] and state your experience. the person you dialogued with should be fired. ----- Original Message ----- From: "Chris Gilland" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS Xby theblind" <[email protected]> Sent: Monday, July 21, 2008 7:23 AM Subject: Re: iTunes strange happening Well, we're actually doing that too, David. Chris. ----- Original Message ----- From: "David Poehlman" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS Xby theblind" <[email protected]> Sent: Monday, July 21, 2008 7:06 AM Subject: Re: iTunes strange happening > I can tell you for a fact that this is not what apple is about. > They have > committed to acessibility and because one person says this or that > does > not > make it so. What you should do is take this to apple corporate. > >
