OpenOffice.org Knowledgebase ============================ 1. What is the OpenOffice.org Knowledgebase? The OpenOffice.org knowledgebase (or KB for short), is a collection of knowledge regarding OpenOffice.org from previous and existing users. This enables users to query the knowledgebase to see if there is any information relating to a specific problem or idea they may have regarding the software.
2. Where is the Knowledgebase? The KB is currently at location http://mindmeld.cybersite.com.au. This site is in continual development to help improve the service. 3. Why have a knowledgebase? Why not just have the FAQ's? The KB actually contains a lot of the information already in the FAQ's at this time, so there is no missing out on information. The reasons why it would be benefitial are two fold: a) it can be queried using English in a natural way, and b) it can "create" knowledge based on existing information and feedback. It also has the chance of duplicating the same FAQ, but this provides a slightly different view and provides depth to the knowledge. 4. Can I add questions and answers to the knowledgebase? By all means! Simply click on the contribute button on the side and provide the question in simple, easy to understand terms. Then fill in the answer with as much detail as possible. Once done, simply submit it for review. 5. I submitted a question, but it is not showing up? Why not? The questions that are submitted are not immediately visible to the public. This is to avoid any bad submissions that may be made by individuals. The questions are submitted and then reviewed by the moderators who then approve them and make them visible to the public. Once made visible, they will show up as new entries on any search for seven days, then are treated as normal questions from then on. 6. The question I asked gave a list of answers, what do I do? The answers are based on the "intelligence" of the software trying to match your question. This means that some of the answers may be what you want, some may be close, and others not related at all. Look at providing feedback (see below) to these to help the system learn for a better response next time. 7. The page asked about providing feedback, why is this used? For each question that finds an answer, you will be asked for feedback. This means selecting the option of Yes,No, or Maybe for each of the possible answers. Doing this will increase the "intelligence" of the knowledgebase in matching answers next time. You do not have to provide feedback for every answer, but 3-5 feedbacks per question will help improve it dramatically. 8. What if there is no match for my question? Contribute the question anyway so that it can be added to the knowledgebase. Then submit your question to the users mailing list at www.openoffice.org. This functionality is in the process of being automated to make it simpler for new users. 9. Can I access the Knowledgebase in my own Language? Currently the knowledgebase is all in English. If there is enough interest and help from other people, it can certainly be modified to adjust for other languagues. If you are interested in this area, please let me know. Regards Jonathon -- OOo Tips (RSS) - http://mindmeld.cybersite.com.au/tips.rss OOo Knowledgebase - http://mindmeld.cybersite.com.au/ Cybersite Consulting - http://www.cybersite.com.au/ Training4Linux - http://www.training4linux.com --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
