>>I feel that sometimes >>it is unreasonable to expect that they will, or even can, fill in a >>formal bug report. I think that we should have several >>Moderators/Intermediarys who can communicate with and "translate" the >>reports from simple end users into actual Issuezilla reports.
After the conference in Canberra in April this year there was some discussion of having a problem work flow something like: 1. User searches a knowledge-base (the link is Jonathon's knowledgebase): http://mindmeld.cybersite.com.au/index.php If user finds solution - problem solved. 2. A button on the page posts the question to the user mail list. 3. Volunteers update the knowledgebase, if necessary, and reply to the sender, or If the problem was a bug than the volunteer would enter the bug into IssueZilla, and inform the user of the action. 4. Volunteers would need to check the correctness of the knowledgebase. Unfortunately I don't think anything happened. But, maybe now is a good time to raise the issue again. Sun have now provided wiki space and I am transferring the wiki on writing extensions to this wiki. So, maybe having an official knowledgebase and a problem workflow similar to above maybe more feasible. What do you think of such a work flow? Do you have suggestions for improvement? Do you have any alternative ideas? -- Ian Laurenson <[EMAIL PROTECTED]> Hillview --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
