I'm currently working with a company that does a lot of contract work with the government and as part of our project budget we have to account for any software support costs that we might incur over the life of the project, preferably in a prepaid bundled support program. Unfortunately, after talking with Adobe on the subject it seems the main product that we want to purchase support for, CF8, only comes in two flavors: per incident at $249 an incident and $10,000 for a year's worth of dedicated support.
First off, the $10K price tag is far above and beyond the amount of money our client is willing to spend and according to who I spoke with at Adobe, the $249 per incident doesn't come in prepaid bundles that I've seen with other companies such as MS. The tough part about this is that from our finance office's standpoint this is not a good option for us either because the money cannot just simply be sitting in an account somewhere waiting to be used and has to be purchased immediately whether or not it is ever used. I know that several of you in the CF community have worked for companies that have done contract work with the government or work directly for the government and I wanted to know if any of you have run into a similar situation and how you solved it. Any help would be greatly appreciated. Thanks. __________________________________ Larry Nunn, ACCD http://www.linkedin.com/in/larrynunn 404.309.1724 (Cell)
