ZoomInfo Business and Industry Information 
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Download the Complimentary Research Report

According to a study conducted by Forrester Research,
only 53 percent of surveyed IT users reported being
satisfied with their help desk support. Areas such
as resolving users’ requests in a timely manner and
successfully resolving an issue on the first call
were identified as key opportunities for improvement.

Download the Forrester research report, “Thirty-One Best
Practices for the Service Desk,” to discover proven
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Click below to download the Report:
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-- Quickly resolve technical problems and save time 
-- Rapidly resolve complex, mission-critical incidents 
-- Handle increasing call volume without increasing budgets 

Click below to download the Forrester best-practices
research report:
http://www.ifc14.com/ets/clk.asp?69040X1M9461355

For more information please call (800) 549-8541.  If you
are calling from outside the United States, please call:
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