On Tue, Jul 30, 2013 at 4:14 AM, Donald Stufft <don...@stufft.io> wrote:
> Heh, I'm pretty good at getting yelled at :)

Nick is also pretty good at making people feel like he both knows and
*cares* about their breakage, and isn't just dismissing their concerns
as trivial or unimportant.  Breakage isn't trivial or unimportant to
the person who's yelling, so this is an important
community-maintenance skill.  It builds trust, and reduces the total
amount of yelling.
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