On Nov 14, 5:52 am, Daniel Moisset <dmois...@machinalis.com> wrote: > In most cases we sent a reply back > to the submitter asking for more details about their problem, but the > ticket remains in the "Unreviewed" state, still taking the time of > other triagers looking for tickets to review. > > Many projects have a "need information" state to report this > situation. I think adding this to the ticket state diagram [1] would > be helpful for triagers, and to developers reviewing the ticket list > and wanting to know how many tickets actually need to be looked at > before a release. > > What are the thoughts of the core team on this?
Here's another more forward solution, requiring less follow-up triaging: Have a "needsmoreinfo" resolution. Tickets can be closed with that with a note to reopen it when more info is provided. -- You received this message because you are subscribed to the Google Groups "Django developers" group. To post to this group, send email to django-develop...@googlegroups.com. To unsubscribe from this group, send email to django-developers+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/django-developers?hl=en.
