i am implementing a ticket submission system whose model.py file looks loke
this:
class Ticket(models.Model):
user_id=models.ForeignKey(User)
category_id=models.ForeignKey(Category)
subject=models.CharField(max_length=100)
message=models.TextField(help_text="enter message")
ticket_id=models.IntegerField(help_text="enter tid",unique=True)
created_date_time=models.DateTimeField(auto_now_add=True)
overdue_date_time=models.DateTimeField(auto_now_add=True)
closed_date_time=models.DateTimeField(auto_now_add=True)
status=models.IntegerField(help_text="enter status",default=0)
reopened_date_time=models.DateTimeField(auto_now_add=True)
topic_priority=models.IntegerField(help_text="enter priority",default=1)
duration_for_reply=models.IntegerField(help_text="enter duration for
reply",default=24)
i need to take the data submitted by the user(message and subject); and
generate the ticket_id dynamically for each ticket. Then the data has to be
saved into the database. please suggest an approach for this.
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