On 13/03/2021 06.22, Azharul Islam Somon wrote: > I have successfully run on my local matching. I start installing with > "|pip install django-helpdesk| " and followed rest of the step and from > https://django-helpdesk.readthedocs.io/en/0.2.x/install.html > <https://django-helpdesk.readthedocs.io/en/0.2.x/install.html> but there > is one error for " > > step 5 : Inside your |MEDIA_ROOT| folder, inside the |helpdesk| folder, > is a folder called |attachments|. Ensure your web server software can > write to this folder - something like this should do the trick: > > chown www-data:www-data attachments/ > chmod 700 attachments > > " > In my project there have no file name |attachments And i am getting > runtime permission error. I have added the error screenshot. > | > | > | > |Note: There is no file as name attachments for this reason i am not > able to give permission. > | >
It looks like you have configured your MEDIA_ROOT to point to STATIC_ROOT or something like that. Either in your own Django application or in the configuration of django-helpdesk. STATIC_ROOT is not supposed to be writable, so that's why you get the error. Ensure that you have configured your MEDIA_ROOT correctly and that should most likely fix the issue. Kind regards, Kasper Laudrup -- You received this message because you are subscribed to the Google Groups "Django users" group. To unsubscribe from this group and stop receiving emails from it, send an email to django-users+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/6ff400db-2c0a-e27a-0917-a167db417122%40stacktrace.dk.
