ive been an avid django user for about 2 years, using it exclusively
for about 14 months or so, and one of my favorite things about the
framework is the community its brought together. the django community
can take great pride in being helpful, self-perpetuating, open, and
thought to be one of the better communities of its kind on the web.

one of the best facets of this community (skipping all the fantastic
blogs and groups and self-driven face-to-face meetups) is the #django
room on freenode. for quite some time, its been a wonderful resource,
stocked with hundreds of users (albeit most idle), some of whom are
incredibly helpful at all hours of the day, while asking nothing in
return. amazing! honestly, it really is something special.

but.

to all you absurdly helpful folks in #django who feel it necessary to
cop a 'tude with an answer, dont forget: at one point, you had
questions, and were grateful when you got a clear, thought-out answer
from someone who didn't *have* to help you. however insightful and
generous they may be, i see channel participants forget that its not
ok to be a jerk while answering questions. its disappointing to see
discussions between users where an answer cant be dealt without
arrogance. im going to be really unfair for a moment and call Magus-
on this:

i stumbled upon a twitter feed someone set up that looks to log each
instance of him saying "obviously" or "of course". this is something
some co-workers and i have noticed and had a good laugh over, but
almost 300 instances since jan 21? seriously? is there an irc client
that appends sass to whatever your type?

you can see the twitter feed http://twitter.com/obviouslymagus .

and this little gem from yesterday (02/02/09) seems particularly
unbecoming of the community:

from http://botland.oebfare.com/logger/django/2009/2/2/29/:

22:35   myself12
Magus-: right now I have: "if request.method == 'POST':", "form =
EventForm(request.POST, instance=query_list)", "form.save()". As far
as I understand. this takes the submitted form and saves it, right?
22:35   Magus-
duh
22:36   myself12
Magus-: sorry, http://dpaste.com/115896/
22:36   Magus-
and you're pasting this why?
22:37   myself12
Magus-: to hope you might help me clarify things
22:37   Magus-
clarify what?
22:37   myself12
Magus-: I want to know how I have to change this, so I will save a new
object, instead of saving to the old one
22:37   Magus-
you stop giving it the instance, duh
22:38   myself12
so "form = EventForm(request.POST)" is enough?
22:38   Magus-
to be add instead of edit? of course
22:38   Magus-
as documented
22:39   myself12
Magus-: ok, great, will try it :)
22:39   racter
why "duh" magus- ? if a certain solution isn't apparent to myself12
then it's obviously not a "duh" situation for them
22:39   Magus-
racter: zip it
22:39   racter
i don't understand you man

the whole conversation stinks, and telling someone to "zip it" for
reminding manners? really? i mean.. really?? thats just being a bully.
if someone was a pro tech support agent, this discussion would result
in termination. being in an irc channel voluntarily instead of on the
phone w/ a customer isnt carte blanche to be an ass.

there are certainly other people acting as such in varying degrees,
and i only cite Magus- because of the twitter feed and django log
entry being available to exemplify this pattern of behavior (god help
me if ive started a flamewar.)

granted that django has some of the most fantastic documentation. its
incredibly thorough, and saves a lot of headaches, and for that people
deserve to be reminded and even obliged. but, dont lose sight of the
fact that not everyone reads every line, nor does every reader
immediately understand each concept presented and covered by django at
first, second, third, fouth, fifth, or tenth glance. sometimes it
takes a real skull-pounding and a few attempts.

two points and them im done:
1. patience is a virtue, and that axiom applies to *both* sides of the
fence.
2. no one wants to or deserves to feel degraded when playing with or
learning to use their shiny new toy, for any reason, period. take
pride in helping them, not in that you know more than them.

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