Oops! We try and not leak the "real" support address here since it'll be harvested by spammers so I've removed it in my response and looking into having it removed from the servers before they're crawled. Usually we just say "email support" and hopefully everyone knows what that means :)
Definitely send us the request/response XML to the support address and we can see if some of the specifics are causing the error.. I agree the message isn't great, so it'll likely spur an enhancement request by us to get it improved if possible. -andrewm Christian Roy wrote: > Hello, > > I had the same kind of problems before. The right value is zero (0) > because it's refering to the contacts array. You only have ONE user in > the contacts array and the key is zero. The values in the contact_set > must match the keys in the contacts array. > > Your cryptic error "Unknown error happened during process of the > request" is probably due to something else than contacts. It could be > something simple. Once I had this error because I had spelled "biling" > with only one "L" instead of 2 and I got this same cryptic response. > You might want to post your entire XML here and even send a copy to > [NOTHING TO SEE - MOVE [EMAIL PROTECTED] as they will likely be able to help. > If you XML contains sensitive or confidential information, consider > simply contacting [NOTHING TO SEE - MOVE ALONG] > @opensrs.org. > > Hope this helps. > > > Soabirw wrote: > >> Having a problem processing DNS Orders because of the contact information. I >> have a User ID and Contact ID properly setup in the system, for this example >> "12345" will be my contact ID. I have 'contacts' setup like this: >> <item key='attributes'> >> <dt_assoc> >> <item key="contacts"> >> <dt_array> >> <item key="0"> >> <dt_assoc> >> <item key="id">12345</item> >> </dt_assoc> >> </item> >> </dt_array> >> </item> >> ... >> </item> >> >> If I leave out the 'contact_set' I get a message saying I'm trying to create >> an order without any contact info. So I entered that like this: >> >> <item key="create_items"> >> <dt_array> >> <item key="0"> >> <dt_assoc> >> <item key="contact_set"> >> <dt_assoc> >> <item key="admin">12345</item> >> <item key="tech">12345</item> >> <item key="billing">12345</item> >> </dt_assoc> >> </item> >> ... >> </dt_assoc> >> </item> >> </dt_array> >> </item> >> >> That gives me an error saying "Invalid contact link value [12345] for >> [billing] contact". If I leave them at 0 like the example in the API docs >> it says, "Unknown error happened during process of the request". >> >> I'm really at a loss here. >> _______________________________________________ >> domains-dev mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-dev >> > > _______________________________________________ domains-dev mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-dev
