Brian, Unfortunatly there is no mechanism within the industry to effectively deal with this to the point of resolution. For the sake of posterity you or your customer should file a registrar problem report here : http://reports.internic.net/cgi/registrars/problem-report.cgi, but as the fine print reads it is merely a scoreboard for ICANN to track trends, not to resolve the problems themselves. (however our Compliance department acts on the ones we receive from ICANN doggedly.)
As for your customers options, better business bureau, lawyer, an "A list" blogger who will take up the fight and shame the offending party to submission for their alleged bad behavior ;-) Or pay it, transfer it and never deal with them again. (best) Cheers, James On 4-Sep-05, at 10:48 PM, Doctor PC - Brian O'Donnell wrote: > Hello > > I seem to be batting a thousand with rival companies acting (what I > believe > to be) unethically these days. > > Here's the scenario: > > A customer has a domain name registered through a Network Solutions > Reseller > (this was the first I had ever heard of those). When the name was > approaching expiry, the customer asked the name to be unlocked so > that she > could transfer it to us. The 'other registrar' then (after the > request for > unlocking) renewed it at an exorbitant rate and sent the client an > invoice. > The other registrar has refused to unlock &/or release the name > until this > invoice is paid. The client has asked Network Solutions to > intervene and > they have also refused. > > What can be done? The client feels that this is extortion as the > rate is 6 > times ours. > > Thanks > > Brian P. O'Donnell > Doctor PC > www.doctorpc.ca > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > > James M Woods Product Manager - Domains Tucows Inc. www.tucows.com 416.538.5453 My Blog: www.warpjam.com _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
