To Tucows, Thurs. March 15. 2007 I've got some tech questions, ... so:
What's the estimated waiting time on the phone these days? e.g. between 9-12 a.m. EST. 12-2. 2-4. 4-close. what time is closing these days for phone support? Does the phone system give a guesstimated wait time when you phone in? What is the estimated reply time on emails? thanks! josh on 3/12/07 1:17 PM, David Maynard at [EMAIL PROTECTED] wrote: > Like many others, I am reaching the end of my rope when it comes to the > Tucows email services. For over a week now, one of our customers who uses > the hosted email product has reported that they have serious problems > getting through to sbcglobal.net. (They have been getting "email delayed" > errors with mail going undelivered for days. I wrote to support a week ago > and only received the automated response. > > We have another customer who decided today to move their email service to > another provider after months of problems sending mail to different domains > from the Tucows servers. The email defense problems and the bogus > quarantine reports pushed them over the edge. To illustrate just how bad it > is, they are moving back to a provider who left them without service for > weeks without any way to contact them. > > I guess I won't have to worry about it too long since we only have a few > customers using the Tucows email and they have all "had it." We do have to > find an alternative for one of them who has several small domains. We may > just end up doing it in-house since we already run a large mail backend for > another customer. I just wanted to avoid having to write all of the pretty > quarantine managment and user interface features for something that isn't > our main business. > > In the meantime, is there some better way to receive support than to writing > to the black hole address? If I have to spend hours on hold it's quickly > going to become a service that I can't afford to use. > > -- > David P Maynard, www.outserv.net <http://www.outserv.net/> > Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> , Tel: +1 512 977 > 8918, Fax: +1 512 853 9476 > -- > > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
