Good afternoon, This past weekend we encountered issues with the Tucows ticketing system. Some of the tickets submitted from 8pm on Saturday to early Monday did not receive automatic ticket #s; however, all tickets were received and will be handled in priority sequence. We are evaluating other Information Technology Infrastructure Library(ITIL)-compliant ticketing systems to replace the existing one within the next few months.
We will keep you posted on any changes. Thank you, Heather Heather Leson Technical Support Analyst Tucows Inc. [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
