> For resellers that have resorted to discuss-list during the past few > months, > please return to using reseller-support.
Please don't. Or else use both. If you're not likely to get a response from support beyond 'same day' or even the next, then maybe you'll get a better response here from fellow resellers. I appreciate knowing when things are out of whack (which seems to be always now). Many issues would be kept out of the public eye if they were confined to Tucows' support ticket system. (How is it Hutch is emailing using Heather's email address?) ----- Original Message ----- From: "Heather Leson" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, June 05, 2007 2:19 PM Subject: [domains-gen] Tucows Support Update - June 5, 2007 > > Good Afternoon, > > We are happy to report that the Tucows wholesale support ticket > backlog has been addressed, and we are now operating with normal > response times. This has been accomplished through a combination of an > expanded team and extra hours of work. We appreciate your patience > through this time. > > Going forward, you should expect the following: > > ?If resellers email us in the morning (EST), they should expect a > response the same day. > ?For those resellers emailing in the afternoon or evening, they should > expect same day or early next business day response. > ?There are outstanding tickets related to a backlog of bugs for > various issues. We are working on these and expect to be caught up > shortly. > > Our support department can be contacted by either phone or email. For > resellers that have resorted to discuss-list during the past few > months, please return to using reseller-support. That being said, the > discuss-list will continue to be a valued communication tool between > Tucows staff and our customers; it will continue to be monitored. > > Again, we apologize for the extended delays of the past few months and > we have heard your feedback. Going forward, we will work to ensure > this does not happen again. > > Hutch Morzaria > Director, Technical Support > Tucows Inc. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
