you are certainly welcome to share with me directly any experience with calls not returned, emails not answered, etc.
feel free to go into as much gory detail as you care to share. I am especially interested in this..... > You roll out new pricing with no thought or concern for me as an > existing reseller, and then you don’t even have the ‘nads to > respond and discuss it. I call to discuss said new pricing, and got > a sympathetic ear and no action of any kind. I expect a response > from someone who can speak with authority and discuss with > understanding and intelligence. Is that too much to ask??? Regards Elliot Noss On 21-Sep-07, at 3:28 PM, bearpaws wrote: > In the grand tradition of stating what should be the obvious, I > want to point out that it takes only a simple equation to make this > business relationship work. The more domains we register, the more > we all profit. The converse also being true, fewer domains, less > income all around. Thus, it pains me no small amount to ask this > simple and heartfelt question: > > WHAT the hell is wrong with you people? > > You people, in this case, being management, not the long-suffering, > long-abused, and generally short-lived customer service > representatives. > > I am a reseller of SRS domains. Specifically, I sell to corporate > customers, not individuals. I currently carry over 1800 domains > registered. My expiry rate is very low, as we default to auto > renewal. I note these things by way of pointing out that I an not > some tiny web shop with a dozen or two customer domains > I take this business quite seriously. > > On the other hand, there’s no evidence whatever that anyone at > Tucows, who happens to have an office door, pays attention to the > needs of we who generate revenue – in my case well over $15K last > year. > > A few specifics: > > The Phone System Stinks. We get our own number, but it doesn’t > connect to reseller support. Instead, we’re right there in the > queue with the owners of a single domain. Just bloody heartwarming. > And of course there’s the regular 5 to ten minute wait > Don’t resellers deserve SOME minor attention for their efforts at > MAKING MONEY FOR YOU??? > > My call-back rate for messages left is about 10%. I doesn’t matter > what the subject: domains, prices, API issues, suggestions > Tucows is an equal opportunity ignorer. > > Overall, Tucows/OSRS service resembles that grand tradition of > Network Solutions back when they were a monopoly – or the famous > Lily Tomlin operator’s quote > “We’re the phone company > we don’t care > we don’t have to.” > > You roll out new pricing with no thought or concern for me as an > existing reseller, and then you don’t even have the ‘nads to > respond and discuss it. I call to discuss said new pricing, and got > a sympathetic ear and no action of any kind. I expect a response > from someone who can speak with authority and discuss with > understanding and intelligence. Is that too much to ask??? > > Thus far, ayep. > > Do you really think I can tolerate paying more than your > competitors charge for this kind of service – yeah, it’s a royal > PITA to flip the api to someone else, but if that gets me service > and I can recoup the price of tech help, I will have lost nothing > and I won’t have to figure out how NOT to scream obscenities while > begging you to help us both make more profits. > > I await, > > J. Barrett Wolf > President > > DomainRegistrationSystems, Inc > BearPaws WebWorks > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
