Hi Roger, You can reach the support team at the address listed at the bottom of the main RWI page. You will get an auto-response with a ticket number after submission. It does take a little while for that auto-response to go out, our ticketing system being overhauled in the near future.
Send us in the domain name in question for the EPP key problem and we'll take a look. The dash symbol is accepted as a EPP key in the COM/NET registry however. You can update the code via manage.opensrs.net under Domain Extras to solve the other registrar's issue if need be. Hope this helps. Roger B.A. Klorese wrote: > 1) Is the correct email address for support the <word>-<word>@tucows.com > address? Is it the same thing @opensrs.net? Or is it something else? > Is there any sort of automated tracking on mail submitted? > > 2) we have a user trying to do a transfer away. The auth code they were > given when I asked the RWI to send it to them is: > > ECO-EFGM5O6DJ652 > > > The response they got from the gaining registrar is: > > This does not appear to be the proper code as EPP codes do not contain > symbols > > Any ideas? > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
