Hi Heather,
My comment about this was meant sarcastically. I know the correct contact numbers & email and have used them. The point was, I could *not* get a contact back from premium.support@ or from the emergency contact form I used. This one is supposed to page a support tech if no one is available. It seems I'm not the only one who used this and did not get a reply this past weekend. The point I'm trying to make with this is I needed to resort to the public discuss-list to get a reply and that's wrong. It seems Tucows will do the right thing when it's public, but let's it slide when it's 1 on 1. This issue aside, I also have a real problem with no tech staff being available to fix problems on the weekend. Thanks, Doug. -- [EMAIL PROTECTED] Register4Less.com Quoting Heather Leson <[EMAIL PROTECTED]>: > Good morning everyone, > > the Technical Support contact numbers are listed on the RRC: > > https://rrc.tucows.com/contactus[1] > > A logon is required with your reseller name and password. As these > numbers are only for Resellers, not end-users, I need to direct you > to this page instead of posting them on the list. > > > Hope this helps, > > Heather > > > On Mar 30, 2008, at 6:35 PM, Doug Friend wrote: > > > Guess I must have the wrong numbers or emergency contact form too, as > I've not heard back from Tucows support until Heather contacted them. > > Thanks, > > Doug. > > -- > [EMAIL PROTECTED] > Register4Less.comQuoting Heather Leson <[EMAIL PROTECTED]>: > >> Hi Brad, Our Operations team is looking into the issue you cite >> below. They said that it should be resolved shortly. I am adding a >> note to the status page right now to this effect. >> >> Regarding the contacting Technical Support, I will send you the >> numbers off-list. We really do want to make it easier for you and >> all Resellers to contact us. >> To that end, I will follow-up and keep you posted. >> >> Thanks, >> >> Heather >> >> On Mar 30, 2008, at 3:57 PM, Brad Lindsay wrote: >> I'm posting here out of frustration as I've not been able to >> obtain support from Tucows Emergency Support. >> >> Since the Maintenance Window (which ended at 04.00 am >> this morning) I have been unable to access Zone Management >> for any of my domain names. >> >> I can't be sure, but I suspect this problem is not restricted >> to my account. >> >> Ordinarily this wouldn't be a great problem for me and I could wait, >> but it is crucial that I can access the MX records for two of my >> customer's domain names (that belong to a large business customer) >> at 8 am Monday morning (3 am Toronto time). >> >> I've tried contacting Emergency Support (nearly 5 hrs ago) >> but apart from receiving an automated support ticket I've have >> had no response back. >> >> I cannot get through using the emergency phone number which >> connects through to Rogers Wireless System as the automated >> system first response is to ask for my phone number, but it does >> not appear to accept a phone number from outside Canada or >> the US. >> >> THE PROBLEM >> When trying to access Zone Management, I get either of >> the following Error: >> >> Error >> >> "The error which occurred was: >> Null inventory_item in response" >> >> OR >> >> "General error has occurred >> Error ID: tulips2-1206899560-1179" >> >> depending on how I try to access the Zone Management. >> (the code number above is different each time). >> It appears to be a database access issue. >> >> Is anyone else seeing this or a similar problem? >> >> Has anyone else tried to access their DNS records today? >> >> Heather if you're watching, are you aware of this problem, >> and are you able to check this out? >> >>> From what I'm seeing, it looks like it could possibly be >> a system wide issue which hasn't come to light yet as it's >> the week end! >> >> _______________________________________________ >> domains-gen mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-gen[2] >> >> Heather Leson >> Customer Communications Specialist >> Tucows >> [EMAIL PROTECTED] >> >> _______________________________________________ >> domains-gen mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-gen[3] >> > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen[4] > > Heather Leson > Customer Communications Specialist > Tucows > [EMAIL PROTECTED] > > Links: ------ [1] https://rrc.tucows.com/contactus [2] http://discuss.tucows.com/mailman/listinfo/domains-gen [3] http://discuss.tucows.com/mailman/listinfo/domains-gen [4] http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
