Hi Grzegorz, Can you please email me the ticket number off list? I have one of our Tech support reps who will assist, but I do need the ticket number that you received.
Thank you Heather On Apr 7, 2008, at 2:56 PM, Grzegorz Rosniak wrote: I have contacts with many companies. Everywhere there are the same rules. If I have a problem I sent question and due 24 hours I received answer and in most case my problem is resolved. In Tucows there are other rules. First I must write to technic support, next I wait few days for any reply, then I tried write on forum and there is no satistfied replies. I have problems with one of my client's domain for few weeks. Domain .de was transfered from Denic to Tucows on December 2007. On January this domain was lost in RWI. Now in Tucows this domain has status "Transfered". Denic says that this domain is in Tucows now. But Tucows says that this domain was transfered. My client paid for transfered this domain but there is no information about this domain. Tucows doesn't do anything though Denic said that Tucows must talk with Denic if there is that problems with domain .de I wrote again to support about this problem and now I still wait for any replies. Maybe now, when I write this, somebody can help me? G.R. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen Heather Leson Customer Communications Specialist Tucows [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
