Tech Support has 'no clue' when contacting them about this issue.

John Kisha
VisitUsAt

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heather Leson
Sent: Monday, June 30, 2008 12:32 PM
To: Gavin Lewandowski
Cc: [email protected]
Subject: Re: [domains-gen] domains-gen Digest, Vol 40, Issue 11


HI Gavin, We have flagged your request and, as Adam mentioned, are  
working to make sure that all customers are enabled. Our Technical  
Support Team will be in touch with you.

Thanks,

Heather

On 28-Jun-08, at 7:38 AM, Gavin Lewandowski wrote:

>
> [EMAIL PROTECTED] wrote:
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>> Today's Topics:
>>
>>   1. Re: No More Faxing to Add Tucows Domains Products and
>>      Services (Arthur van Dorp)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Fri, 27 Jun 2008 20:59:21 +0200
>> From: Arthur van Dorp <[EMAIL PROTECTED]>
>> Subject: Re: [domains-gen] No More Faxing to Add Tucows Domains
>>      Products and    Services
>> To: [email protected]
>> Message-ID: <[EMAIL PROTECTED]>
>> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>
>> Hi all
>>
>>
>>> We've got some good news: effective today, you no longer have to  
>>> fax in
>>> a signed contract to add new TLDs, ccTLDs or SSL Certificates to  
>>> your
>>> reseller account. Instead, all of our domain name and SSL products  
>>> and
>>> services will be automatically enabled in your OpenSRS Reseller
>>> account.
>>>
>>> What does this mean?
>>>
>>> Your existing search settings in the Reseller Web Interface (RWI)  
>>> have
>>> been preserved - nothing changes as far as what is returned on your
>>> search results provided via API calls, for example.
>>>
>>> However, you can now easily enable any new, additional TLDs and  
>>> ccTLDs
>>> immediately in the "Check Availability Management" area of the  
>>> RWI. [...]
>>>
>>
>> Huh? When I use the "Check Availability Management" link only those  
>> TLDs
>> where we faxed a contract are shown. The others aren't available for
>> selection (or even shown), e.g. .ch. What am I doing wrong?
>>
>> Regards
>>
>> Arthur
>>
>>
>>
>> ------------------------------
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>>
>> End of domains-gen Digest, Vol 40, Issue 11
>> *******************************************
>>
> Hi Arthur,
>
> I see exactly the same in our reseller account (Valdi) I was hoping to
> make use of registering some domains in the new TLD's.
>
> Gavin.
>
> _______________________________________________
> domains-gen mailing list
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> http://discuss.tucows.com/mailman/listinfo/domains-gen

Heather Leson
Customer Communications Specialist
Tucows
[EMAIL PROTECTED]




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