Please respond to kiran.ved...@erpminds.com Location Dallas TX
Long term I need two people for this and it’s a 6months+ position. ISS Triole Application Support Specialist This role supports the technologies deployed within Fujitsu America Service Desks arena, to execute services for internal and external customers, including incident, problem and change management, productivity tools and BI and systems reporting. Education and Experience Associate Degree in Computer Science or equivalent experience 3- 5 years of related Service Desk experience Experience of supporting Microsoft technologiesExperience in CA, Service Desk Experience with Service Contracts is a plus · Ability to work with the business community in an analyst-to-solution role · Excellent verbal and written communication skills Technical Skills CA Service Desk r11 CA CMDB Job Responsibilities Primary responsibilities include: Primary contact to the Services Desks to ensure optimum system performance Day to day maintenance of the Triole services suite of applications, including: CA Service Desk CA CMDB Solutions development based on the above tools set Continually work to improve the performance and reliability of application suite deployed within the Service Desk arena Implement new functionality and modifications to Service Desk applications as required. Liaise with business users to ensure technical needs are addressed. Promote high level customer service for all service related calls. Provide on-call after hours support as required for business critical systems. Promote and support FAI, I.S.S. strategies within the department and externally to our customers Maintain Service Desk systems in accordance to agreed SLA. Seek improvement in technical abilities by keeping abreast new technologies and continually training in our field. Please respond to kiran.ved...@erpminds.com Thanks and Regards Kiran Kumar Vedala ERP Minds Inc 5 E College Dr. Arlington Heights, IL 60004 Email: *kiran.ved...@erpminds.com* www.erpminds.com -- You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to dot-net-discussi...@googlegroups.com. To unsubscribe from this group, send email to dot-net-discussions+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/dot-net-discussions?hl=en.
