Hi friends,
please send me resumes to sa...@gtechnologiesinc.com *Position : Software Engineer* *Location : NJ*** *Hourly rate : $DOE*** *Duration : Long term*** *Responsibilities Implementation: **Hands on execution of Implementation activities for new and upgraded IT Infrastructure with standard platforms on** **Network/Server Technologies, carried out in compliance with best practices.** **Release Management:** **Follow the standard Release Management Process for deployment and implementation.** **Perform validation and vetting of documentations that includes Ops Runbook, Support Manual, Work Instructions, Check List,*** *Known Errors and Deficiency List.** **Integration of all devices to the Monitoring System.** **Change Management:** **Responsible for validating and vetting Change Requests to ensure compliance, including verification checks & fallback** **procedures.** **Technical Support:** **Provides 2nd level escalation contact for troubleshooting, with end-to-end ownership for technical support carried out in*** *compliance with best practices.** **Incident Management:** **Provide single point of contact to fix or escalate incidents, within agreed Mean-Time-To- Recover (MTTR) for service restoration.*** * **Use tools to analyze incidents and ensure process compliance.** **Provide Service Recovery Work Instructions to 1st Level Operations and assistance such that 80% of incidents are fixed by the*** *First line.** **For severe incidents, perform duties as required within the Technical Recovery Team to escalate and resolve issues, and** **participate in post incident reviews and execute follow up actions.** **Problem Management:** * *Support Engineer** **Analyze & define problems using Problem Management Tools for Root Cause Analysis and update entries to the Known Error*** *Database.** **Information Technology Service Continuity Manager:** **Execute Power Down Tests & Site Failover Tests, including recovery actions.** **Share support knowledge and experience across the broader Common Platform team.** **Positions may shift with work on weekends and require some evenings.** **Day hours 9AM to 6PM** * *Qualifications** **Specialized Knowledge (mandatory) with Hands-on experience for the following competencies:** **Technical Expertise with Certifications on HP Proliant (Windows 2003), Sun (Solaris10), IBM Blades (Windows 2003) for** **implementation and support roles and also on Cisco products with thorough knowledge on Networking and** **Communication for Data Centre Operations for Internet, Intranet and MPLS distribution.** **Knowledge with IBM WAS (Websphere Application Server) & FAST Search is an advantage.** **Knowledge on IT Security and ISO 27001 requirements.** **Thomson Reuters Product Expertise with Applications Infrastructures in Data Centre such as RKWM, TIBCO, DACS etc** **and Client Site Experience with RMDS, cDBU etc.** **Experience with the ITIL Process method of working for Incident, Problem, Change, Release & Configuration** **Management Tasks covering analysis & execution.** **Remote Support Experience covering 24 x 7 mission critical business environment.** **3 to 6 years experience on Technical Support and Implementation roles for IT infrastructure Data Centre environment.** **Exposure to ISO 9001, ISO 27001 and ITIL Processes.** **Experience with complex product environment for application support with thorough understanding on data flow and** **architecture.** **Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve** **operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from** **elsewhere.** **Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.** **Ability to work in shift and flexible schedule.** **Ability to provide IT support and implementation services remotely with available tools and MOW.** **Logical & Systematic Approach to problem solving requirements.** **Writing Skills for Documentation, Building & Maintaining Relationships, Problem Solving and Decision Making, end to** **end ownership for customer satisfaction through levels of support, planning and organization & working well across the** **virtual team* Thanks & Regards sandi Recruiter G Technologies Inc. 4340 Stevens Creek Blvd, San Jose, CA 95129. Tel: (408)-414-2032 Ext 205&201 Fax:408-716-8873 sa...@gtechnologiesinc.com www.gtechnologiesinc.com -- You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to dot-net-discussi...@googlegroups.com. To unsubscribe from this group, send email to dot-net-discussions+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/dot-net-discussions?hl=en.
