Hi Partner,
Please send me resumes to sa...@gtechnologiesinc.com Senior Application/Systems Support *This project is to do a data set replacement on all clients which is over 300.The contractor will responsibly for a lot of client facing. They will need to schedule installs and be very detailed (steps to replace servers). In addition, their COMM SKILLS must be EXCELLENT! DO NOT submit candidates that do not have this level of communication. They must be very professional, presentable, detailed and organized (manage many clients at the same time). Candidate must be flexible to work weekend, evening or holidays if needed. Candidate will also be assisting internally as there are around 50 systems. They will build databases, package and ship to clients. * Proven experience in troubleshooting routine product issues up to level 3 incidents in a senior role (Incident Tracking and Resolution), participate as an active member in all support duties which include after hours and weekend monitoring of client support calls and emails in a team rotation, participate in development, facilitation and maintenance of product support tools including run books, monitoring, and knowledge bases to aid in the product support process. The individual works closely with the Customer Support team the functional Project Leaders and programming support staff as well as the client base. *Essential Responsibilities* Include but not limited to the following: · Day-to-day Technical Support of Clients using the distributed environment · Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing · Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints". · Follow Up to ensure the client's request is serviced in an appropriate and timely manner. · Directly follow-up with client contacts to ensure satisfactory resolution. · Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc · Escalate issues as appropriate. · Monitoring internal and client systems · If not assigned primarily to this function, function as a backup on a rotational basis. · Code Movement (Maintenance) / Release Implementation · This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination. · Off-Hours Support - Weekend/Evening/Holidays support in team rotation may arise. · On a "request-basis", provide "in-person" application Installation Support at client site/s as planned. · Projects & Other Assigned Tasks · Work on assigned projects/tasks as assigned by the Management and Team Leader. Education and Training · Bachelor's Degree in Computer Science or equivalent desirable *Candidate MUST have the following skills that are in bold. DO NOT submit the candidate if they do not have all five skills/experience. Those lines listed in **RED** have been updated from the last JD. * · *6 years minimum experience in an MS Windows support environment* · *6 years minimum Windows Desktop client applications.* · *5 years minimum hands-on LAN/WAN (networking) trouble shooting.* · *2 years min. supporting MS SQL Databases* · *1+ years SQL Programming knowledge * · *Help desk experience in a Financial environment required.* · 1-2 years experience in Linux Installation and administration a * plus* · MS and Windows certifications are a *plus* · Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment. · Excellent organizational skills · Excellent written and verbal communication skills to work in a fast-paced "customer contact" area · Detail oriented · Project Management skills · Ability to manage multiple priorities Thanks & Regards sandi Recruiter G Technologies Inc. 4340 Stevens Creek Blvd, San Jose, CA 95129. Tel: 408-905-1230 & 408 414 2032 ext 205 Fax:408-716-8873 sa...@gtechnologiesinc.com www.gtechnologiesinc.com -- You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to dot-net-discussi...@googlegroups.com. To unsubscribe from this group, send email to dot-net-discussions+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/dot-net-discussions?hl=en.
