Hi All,


Good Morning, hope you are doing good. Please find the below requirement and
let me know if you have any consultants available. *Interviews immediate for
right candidates.*



Please do send me your consultants resume with contact, availability,
current location and expected rate.



PLEASE SEND RESUMES TO sat...@e-zencomp.com only …..



Job Title:     *Network Engineer  L2+ - Cisco voice*

Location :    *Wilson, CA*

Duration:     *6 Months +*

Start Date:  *ASAP*



*Skills: *

*Cisco IPT – Must to have exp. with Cisco IP Telephony.*

*Cisco UCM - Cisco Unified Communication Manager ,*

*Cisco IPCC – IP Contact Center *

*CCVP certification is a must or if not they should have 8 – 10 years in
Cisco voice skills.*



*Responsibilities:*

*Min- 7  to 9 yrs Experience with CCNA, CIPT,  CCVP preferred, good comm.
skills *



Maintain and update voice network inventory.

Provide a single point of contact for the reporting and tracking of Voice
network Problems.

Receive all calls from service desk on Voice network issues for the site.

Record, track, manage and close (i.e. document resolution) all Telephony
Problems received from the Service Desk.

Maintain current status on all open Telephony Problems.

Re-route misdirected calls in accordance with customer guidelines and the
Procedures Manual.

Interact consistently with the Service Desk staff in a professional,
efficient and service-oriented manner.



Level 2&3

Have clear understanding and hands on experience of Cisco Voice network
deployment models and should understand functioning of voice network
devices.

Have worked on Cisco Unified communication products like Cisco Unified
Communication Manager, Cisco Unity Voicemail, and Cisco CallManager express.


Have clear understanding on VOIP protocols like SIP, H.323 and MGC.

Have clear understanding on Telecom infrastructure protocols like ISDN and
analog signaling.

Maintain and update voice network diagrams and vendor information for voice
network device.

Have very good troubleshooting and analytical skills.

Work with Third Party Providers to assist in Problem resolution of
telecommunication Problems.

Report on Telephony Problems within established time frames.

Perform root cause analysis in accordance with the Procedures Manual.

Participate in root cause analysis if needed.

Produce root cause analysis report.

Perform Telephony Problem trend analysis.

Prepare, produce, review and provide a trend analysis report.

Review trend analysis report.

Propose recommendations to improve the support process.

Plan and test voice network software upgrade.

Plan and test disaster recovery and backup plans.

** <http://www.e-zencomp.com/>**

*Thanks & Regards,

V Satyam Reddy
EZEN Computer Services Inc, “Leading by Innovative Thoughts"
Tel: 609-945-2911 || Fax: 609-452-5613
sat...@e-zencomp.com || www.e-zencomp.com*

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