*Healthcare Solutions - Support & Maintenance*
*North Chicago, IL* Skill- SN Role descriptions / Expectations from the Role 1 Analyze and Resolve incidents, tickets and problems 2 Co-ordination with Offshore team, Client team and Business Users at Onsite 3 Analyze, design and develop minor enhancements 4 Monitor batch schedule & performance issues 5 Resolve issues/action items 6 Escalate issues to team lead 7 Track work allocation and report to team lead 8 Provide on-call support for critical and high priority incidents *Regards,* *Atul Sharma* *IT -recruiter* a...@idctechnologies.com <ashw...@idctechnologies.com> *Direct: **408.418.5778* *EXT 3043*
