Position: Software Specialist TSI
Company: Pivot Technology
Location: onsite in Charlotte NC
Duration: 6 months
Interview: Phone Hire
*RATE: $50/HR C2C*
Must have extensive Knowledgeable of *Avaya Aura* environment.
• Experience with the Implementation (not just the installation or SW
load) of Avaya Aura Solution including Communication Manager, Session
Manager, System Manager to include:
• Implementation is defined as writing scripts that will be the guide
for programming the systems, loading licenses for right to use – PLDS and
RFA; work with ARS, UDP, test to show translations work with the solution .
• Configure SIP trunks
• Design, implementation and support of both *Avaya Aura Systems* and
Avaya Legacy PBX’s products, Prologix (csi), si and R with port capacities
from 50 beyond 10,000.
• Implementation and support on Avaya IP Connect products, s87XX, S84XX,
S8300,,DL360,and various servers
• S85XX , s81XX medial server. LSP / ESS survivable servers, SLS
• Implementation and support for telecommunication switch adjuncts, IVR,
Messaging (Intuity, Modular Messaging, Aura Messaging) CMS, NICE Recording
System, Call Accounting systems, SIP, SES, Session Manager, System Manager
• Implementation and support of MLPP, Multi-Level Precedence and
Preemption
• Implementation and support E911, CAMA and 911 set across Corporate
Enterprises..
• Experience with creating a survivable system or geo redundant system
• Assist Call Center Specialist with the implementation of call center
designs
• Knowledgeable with call center applications, Advocate, EAS, CMS,
CentreVu Supervisor, BCMS Vu.
• Provided support to customers and Avaya field services in diagnostic
and troubleshooting.
• Provide Training to customers on what has been implemented
• Experience and expertise for remote diagnostics and troubleshooting
via Secure Access Link (SAL)
• Documentation for verification and resolution for specific customer
requests. I.e. audits, architecture designX Systems Administrations. Avaya
System Administration, Integrated management suite.
• Excellent verbal and written communication skills
• Ability to establish and build long term relationship with customer
*Certifications:*
ACACN Certification: Avaya Certification Administration Communications
Networking
Modular Messaging: Avaya University
Session Manger /System Manager
Avaya ACIS CM 5.2
Avaya ACIS CM
*Needed some details for submission process -*
*Full Legal Name : Contact Number :
Email ID : Current
Location : *
*Relocation :*
*Last 4 digit of SSN : Skype ID
: DOB(MM/DD) : *
*Availability to Join : *
*Work authorization :*
*Education, University, Year:*
*Regards*
*Vishal Ji Awasthi*
*Srimatrix Inc.*
[image: Logo.png]
E-Mail:*vis...@srimatrix.com <vis...@srimatrix.com>*
Phone: *214-227-9311(Direct)*
Web: www.srimatrix.com
