[Dovecot] IMAP - multi-simultaneous-user mail store

[Tim Alberts]

I'm finishing converting from POP to IMAP and I'm seeing some 
potentially powerful uses, but I wonder if my ideas aren't more abuses.  
I want to create 'multi-user' accounts that allow groups of users to 
archive and share emails with each other.

For example, in the case of a sales department, emails from customers 
may have requests for new product features.  I could create an IMAP 
storage for sales that allows the sales staff to copy these requests 
into a common email account.  These could then be sorted and searched by 
the product development team to better determine what customers want 
where product development should go.

Another example, a service/support group has some problem customers that 
frequently call multiple technicians for support.  The service group can 
save all correspondence with this customer in a single location so they 
can better work together to provide support for this customer.

The possibilities for sharing emails in groups seem endless to me, but 
it depends on if it's a 'use' or 'abuse' of the IMAP protocol, and if 
Dovecot in-particular is designed to be able to handle this.

Thoughts?