Hello Timo and Urban, and thank you for the very quick reply
I have already thought about these things: I have already disabled
mailbox deletion from POP3 clients, that actually just leave the
messages on the server
however, this time noone of the 4 recipients got the email - so it is
really strange that all che clients deleted the same message and left
all the others
we can notice this only a few days after the issue, because customers
send us a reminder forwarding the lost mail
Il giorno 17/nov/11, alle ore 18:34, Timo Sirainen ha scritto:
On 17.11.2011, at 18.47, Marco Carcano wrote:
Oct 27 11:20:34 srv001 dovecot: lda(user3):
msgid=<e9447410-51fe-45ff-b624-197840b9a...@usstlz-pinfez02.emrsn.org
: saved mail to INBOX
If Dovecot logs this, then the message definitely was saved to
INBOX.
it is exactly what I told to my colleagues, but belive me, sometime
some mail get lost -
Most likely reason for this is that the user's client deletes the
message. Possibly an automatic client side filter or some UI issue
that causes user to accidentally delete a mail. The mail_log
plugin's logging would have showed if this was the case.
I suspect however that could be mine misconfiguration somewhere, so
that lda sometimes write the email not in the right place, but
elsewhere, and just write the phrase " saved mail to INBOX in the
logs (however I'm wondering why sometimes?!?)
I can't think of any reason why it would randomly write to a wrong
place.
maybe something related to LDAP lookups? what can happen if for some
reason the LDAP server does not reply to the lookup?
Timo, belive to me, I use dovecot since 3 years, and I am one of the
thousands of happy user, I really can't explain what is happening on
this server
I'll do this trial: I'll enable lda debug logging ont a file on a USB
hard disk - in order to know where exactly messages are stored, and
enable also maillog too
I'll keep you informed on what I'll find - maybe it will take some
days, as I told it happens quite seldom
thank you
I tried to find the missed email in the Maildir, but have not been
able to get it - the commands used are
cd /home/mailboxstore/theuser/Maildir
grep "6000029222" */* |grep "RE:"
grep "6000029222" .Drafts/* |grep "RE:"
grep "6000029222" .Drafts/*/* |grep "RE:"
grep "6000029222" .Junk/* |grep "RE:"
grep "6000029222" .Posta\ eliminata/* |grep "RE:"
grep "6000029222" .Posta\ indesiderata/* |grep "RE:"
grep "6000029222" .Posta\ inviata/* |grep "RE:"
grep "6000029222" .Sent/* |grep "RE:"
grep "6000029222" .Templates/* |grep "RE:"
grep "6000029222" .Trash/* |grep "RE:"
Only the grep "6000029222" .Drafts/*/* |grep "RE:" was grepping from
mail files. Easier would be just:
grep -r "RE:.*6000029222" .
I really think is some kind of misconfiguration of mine, may you
help me, please? Just tell me what pieces of config to show (just
not to flood the whole config)
I doubt this is related to configuration.
But you could enable http://wiki2.dovecot.org/Plugins/Lazyexpunge so
that messages won't be lost if they are expunged. The next time a
message is lost, you would most likely find it from the lazy-expunge
namespace. (Then you could write a script that deletes e.g. >1 week
old files nightly.)
