I think you should run a true ticketing system like RT (
https://bestpractical.com/request-tracker)
On Sun, Mar 10, 2019, 13:40 Monis Monther via dovecot <dovecot@dovecot.org>
wrote:
> Hi Yassine,
>
> Thanks for the effort, unfortunately, we cannot turn it into an actual
> mailbox, this is a long story that I don't want to include here. but it
> would not be a valid option in our environment. Any other ideas
>
> Is it possible to do it with vacation? Is there another auto responder or
> plugin that can achieve this? How do ticketing systems handle this?
>
> Thanks
> Monis
>
> On Sun, Mar 10, 2019 at 11:13 AM Yassine Chaouche via dovecot <
> dovecot@dovecot.org> wrote:
>
>>
>> On 3/10/19 9:07 AM, Yassine Chaouche via dovecot wrote:
>>
>> On 3/9/19 12:41 PM, Monis Monther via dovecot wrote:
>>
>> Hi,
>>
>> We have an alias group named x...@example.com, this alias group has 3
>> actual users a...@example.com, b...@example.com and c...@example.com
>>
>> We set vacation rule on the generic sieve rule, the problem is that 3
>> responses are sent to the original sender. (obviously because the rule is
>> being executed with each user in the alias group)
>>
>> Is it possible to set auto response only once, we tried the ( :days 1)
>> option but still all 3 respond back.
>>
>> How can such a setup be achieved. (Single auto response to an alias group)
>>
>> CentOS 7.5
>> dovecot-pigeonhole-2.3.4.1-1.x86_64
>> dovecot-2.3.4.1-1.x86_64
>> postfix 2.10-1
>>
>>
>> --
>> Best Regards
>> Monis
>>
>> Hello Monis,
>>
>> As a workaround, you can turn x...@example.com into an actual mailbox and
>> give a...@example.com, b...@example.com and c...@example.com read-only shared
>> folder access.
>>
>> Yassine.
>>
>>
>> As a request for comments and improvements, here's a my script to share
>> folders via acl files and symlinks (dovecot must be configured accordingly)
>> :
>>
>> root@messagerie[10.10.10.19] /usr/local/scripts/mail # cat
>> sharemailbox.single
>> #!/bin/bash
>>
>> function create_link {
>> l_src=$1
>> l_dst=$2
>> l_maildir=$3
>> t_maildir=$(echo "$3" | tr . ․)
>> t_dst="$l_dst"/.shared."$t_maildir"
>> echo pointing "$t_dst" to "$l_src"
>> echo ln -s "$l_src/" "$t_dst"
>> ln -s "$l_src/" "$t_dst"
>>
>> }
>>
>>
>> function verifier_email {
>> l_email=$1
>> if ! searchmailbox.strict.sql $l_email > /dev/null
>> then
>> echo "l'utilisateur $l_email n'a pas pu être trouvé dans la base
>> de données." >&2
>> return 1
>> fi
>> return 0
>> }
>>
>> function set_acl {
>> l_maildir=$1
>> l_email=$2
>> echo "giving $l_email access to $l_maildir"
>> if [ ! -d $l_maildir ]
>> then
>> #.Sent isn't there yet.
>> return
>> fi
>> acl_file="$l_maildir/dovecot-acl"
>> echo "echo user=$l_email lr >> $acl_file"
>> echo user="$l_email" lr >> "$acl_file"
>> chown vmail:vmail "$acl_file"
>> }
>>
>>
>> if [ "$#" -lt 2 ]
>> then
>> echo "usage : $0 part...@domain.com us...@domain.com us...@domain.com
>> ... "
>> exit 1
>> fi
>>
>> email="$1"
>> inbox="${email%@*}"
>> domain="${email#*@}"
>> src="/var/vmail/$domain/$inbox"
>> if ! verifier_email "$email"
>> then
>> echo "exit at 1"
>> exit 1
>> fi
>>
>>
>> shift
>> for share_email in $@
>> do
>> if ! verifier_email $share_email
>> then
>> continue
>> fi
>> share_inbox="${share_email%@*}"
>> share_domain="${share_email#*@}"
>> share_maildir=/var/vmail/"$share_domain"/"$share_inbox"
>> #echo grep "$share_email" "$src"/dovecot-acl
>> if grep "$share_email" "$src"/dovecot-acl > /dev/null 2>&1
>> then
>> # then is executed when exit status is 0
>> # exist status is 0 when there is a match
>> echo "$share_email" has already access to "$email"
>> else
>> set_acl $src $share_email
>> create_link $src $share_maildir $inbox
>> fi
>> done
>> root@messagerie[10.10.10.19] /usr/local/scripts/mail #
>>
>>
>
> --
> Best Regards
> Monis
>
