OK, first "D'oh!" moment of the week (not bad that it's taken until
Friday ;-) )!
I am still having problems receiving admin email messages from the
"Request copy" addon, however, there wasn't a problem with my feedback
form - I forgot that last year I put a spam filter on my inbox to delete
all the DSpace feedback messages because I was getting spammed out of
existence - this was only for use until I had completely removed the
feedback mechanism. I was happy to leave the feedback form on when I
upgraded to v1.4.1 because, as I understand it, it is less susceptible
to spam - however, the spam filter was still set to delete feedback
messages . . . D'oh!
So, my problem becomes simpler - anyone got any ideas why I'm not
receiving the admin email to request a change to Open Access from the
"Request copy" addon - is this feature working for others?
Any insights/suggestions etc welcome.
Cheers,
Mike
Michael White
eLearning Developer
Centre for eLearning Development (CeLD)
S7, The Library
University of Stirling
Stirling SCOTLAND
FK9 4LA
Email: [EMAIL PROTECTED]
Tel: +44 (0) 1786 466877
Fax: +44 (0) 1786 466880
http://www.is.stir.ac.uk/celd/ <http://www.is.stir.ac.uk/celd/>
________________________________
From: Michael White
Sent: 30 March 2007 14:27
To: 'dspace-tech@lists.sourceforge.net'
Subject: Admin/feedback email problems?
Hi,
I seem to be having problems receiving feedback and admin emails from
DSpace. Workflow messages, subscription alerts, and server errors are
all being sent and received OK . . . .
I have double checked dspace.cfg and all the email addresses
(feedback.recipient, mail.admin, and alert.recipient)appear to be set
correctly to my email address.
I noticed the problem whilst testing the "Request a copy" addon -
everything is working great (email gets sent to author and, when they
respond, item gets forwarded to requester) except for the feature where
an author can request an item be made Open Access - this should have
caused an email request to be sent to the administrator, but I never get
it (in DSpace I am presented with the page that says the request was
sent successfully) - I checked the dspace log, but there is nothing in
there to indicate a problem. Has anyone else seen this problem?
I wasn't sure if this was a problem with the addon, or a more general
problem, so I just tried the feedback form and this, too, didn't get
through to me - DSpace said the message had been sent, and the logs show
nothing untoward.
As I said, server errors and workflow messages (and all the other email
communication via the "Request a copy" addon except the admin email) are
all working fine and I receive these without a problem, so the smtp
setting is OK and there's nothing wrong with my email address per se. I
also know that the feedback function has worked in the past, but I
certainly haven't received anything since we upgraded to v1.4.1 from
v1.3.2 a few weeks ago.
Anyone got any ideas what the problem might be, or what I could try next
to try and trouble shoot this?
Any insights welcome as I've reached the head scratching stage!!
Cheers,
Mike
Michael White
eLearning Developer
Centre for eLearning Development (CeLD)
S7, The Library
University of Stirling
Stirling SCOTLAND
FK9 4LA
Email: [EMAIL PROTECTED]
Tel: +44 (0) 1786 466877
Fax: +44 (0) 1786 466880
http://www.is.stir.ac.uk/celd/ <http://www.is.stir.ac.uk/celd/>
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