>> >>Significant damage will occur to the 'book if the battery is not >>installed properly, or the owner can inadvertently short out the battery >>during the installation, rendering it useless. Because of these inherent >>dangers, we no longer sell this battery outright. > >Newertech used to sell you the G3 card if you sign a release and you're on >your own. Your altruistic explanation rings hollow. > >>the installation for you (which does >>require nearly complete disassembly of the 2400 -- about an hour bench >>time with testing). >> >Not even the installation of the G3 card takes an hour for me and I am >just an amateur. I don't know what testing entails but if you give me a >PRAM battery and I do not install it in 10 minutes with all screws screwed >back, for the computer ready to start up, you can call me a Windows user. > >And no, it does not require an almost complete disassembly to the 2400, at >most you have to take out the logic board in one piece, but i know you can >just loosen some screws and you can lift up the logic board enough so as >to get to the underside behind the flip. While taking out the logic board >is not a simple matter, compared to exchanging the processor where you >have to take the logic board apart it is less complicated. Sandy, Proper removal of the battery pack requires removal of the bottom clam shell from the collection of mother/daugherboards (what is referred to in your note above as the logic board). Only removing some of the screws to pry apart the boards from the bottom bends the boards and places undue stress on the remaining screw seats (which are in molded plastic, not a very forgiving material as many of us already know). It is far safer to remove the entire bottom. You are absolutely right: We could whip through it in about 10 minutes if we wanted to. Odd thing about being so cavalier with computer components is that they don't respond very well to such treatment. Taking our time and testing the computer for other problems keeps our customers happy. We rarely find other problems, but more importantly, we avoid causing other issues (such as the daughtercard being partially unseated from its slot in the motherboard due to someone flexing their boards up to get at a battery rather than removing the assembly -- a frequent cause of the green-light-of-death). Like any firm, we can make mistakes -- but all-in-all, we've only had one 2400 defeat us (a bad main battery -- something we don't stock). In business, when you mess with someone else's computer, you don't take risks. That box is possibly their life and livelihood. As for selling the batteries outright for powerbooks, we offer a one-year free replacement should it fail. In the past, we had some less-than-honest folks order batteries, claim the battery pack we sent did not work and request another. The first couple of times, we sent replacements no questions asked. Since we build our own, and our in-house replacements didn't fail, we thought that failure rate "odd". We changed our policy to an advanced exchange, and magically the requests for a free replacement dried up completely. However, we've had users, apparently with less experience than yourself, attempt to install our batteries and damage their computers in the process. Some of them blamed us, some blamed Apple, or the design of the system. Apple stopped allowing service techs to repair powerbooks in part because of the disproportionate number of broken parts during the repairs and complaints by comsumers about the work done. They can control the QA/QC much better from one shop than 400, so they went with the current powerbook repair policy -- proving more cost-effective than the old way. [That's a shame, 'cause the Apple techs I know are perfectly capable of properly disassembling 'books -- and they don't take shortcuts like prying 'books apart to swap components.] Sandy, I don't understand why you'd take exception to our policies with your remarks -- the information offered to the Duo/2400 community is hopefully helpful. If not, just delete it. I know many of the other contributors here have helped us. Your posts are frequently snide and acerbic -- that doesn't help any of us. Eric has taken great pains to make this "the friendliest place on the net", and in that spirit, we offer information and advice here. I'm sure if they had the inclination, DT&T and MCE would contribute a lot more, too. As for giving a little background about After Hours, some folks may like to know that I've been doing this for a while, so I "might" know what I'm talking about. If that bothers you, you're welcome to contact me off-list. Then again, if you are as good as you claim, I'd encourage you to open up your own shop and do this for the community. Another quality firm offering good tech support for Apple products is always welcome. paul vail www.afterhoursconsulting.org ---------- Duo/2400 List, The friendliest place on the Net! A listserv for users and fans of Mac subportables. FAQ at <http://www.themacintoshguy.com/lists/DuoListFAQ.shtml> Be sure to visit Mac2400! <http://www.sineware.com/mac2400> To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> Need help from a real person? Try. <[EMAIL PROTECTED]> ---------- Dr. Bott | Great Duo & 2400 stuff including 10/100 Ethernet for 2400s! Dr. Bott | Duo Batts too <http://www.drbott.com/prod/alist/duo.html> NineWire | If they are cool enough to host this list... Digital Solutions | ...you should check them out! http://www.NineWire.com/ PowerBook Guy is | Click here! Everything PowerBook! | http://www.powerbookguy.com Midwest Mac Parts ][ <http://www.midwestmac.com> After-market parts for Macs. ][ 888-356-1104 ][ MacResQ Specials: LaCie SCSI CDR From $99! PowerBook 3400/200 Only $879! Norton AntiVirus 6 Only $19! We Stock PARTS! <http://www.macresq.com>
