>Message Number: 4
>Date: Thu, 9 Mar 2000 07:08:18 -0800
>From: chuck goolsbee <[EMAIL PROTECTED]>
>Subject: Re: RFI: Ricochet modem tips ?

>Which model modem did you buy?

I bought used SE model from a fellow Mac user here in Seattle, WA.

>The SE gives much more user feedback via it's LCD screen, but it is
>quite heavy for velcro-ing to the lid of a sub-note like a duo or
>2400.

I'm considering Velcro-ing the SE modem to the bottom of the case. I have
to have the legs extended to  access the printer/modem port anyway.


 >I should probably try iCab again now that it is
>"released."

iCab is a prime candidate for replacing Netscape in my plans.

>Did I mention I bought MCOM a few years ago at $7 a share. =)


You probably shouldn't have mentioned it. Now the yacht salesamen will
never leave you alone.
>

I am still kicking myself for not buying at least 100 shares when it was
around $5 about a year ago. Before the entry of Paul Allen money.


But I should relate that so far, Ricochet has:

1) pissed me off with a mindless repetition of  the same message while I
sat on hold.

2) Sent out a change of ownership form which offered dialup access and now
doesn't.

3) told me the modem would be activated within 48  hours of Ricochet
receiving the change of ownership fax. It wasn't. Now they promised within
60 hours.

4) voided all equipment guarantees given the original owner of the SE modem
on change of ownership to me.

5) charged me $42 + ($6 for 2-day shipping) for a dinky little NiMh
battery.  They then took 5 days to get the battery here. Good battery,
though.


6) refused to bill me for each month's services, even email invoice. They
accept payment only by credit card automatic deduction.


Not exactly a stellar record of customer service.  Maybe you should sell
the MCOM stock?


chris


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