[e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account

[Eric Gaither, Gaithman's E-Gold Exchange]

Hello All!

    Wow...Sidd, you are a man of many critiques!  I would like to say that I
am impressed by the response you posted on this list detailing all the flaws
with the Standard Reserve system.  You appear to have found numerous
glitches in their *new* system.

   As a Market Maker, I want to know that I am working with the *best*
available software and systems.   Deduct one point from SR.

    Now, what has TRULY amazed me (anyone else feel this way?) was that
Standard Reserve appears to pay attention to what its critics are saying and
even has the time to respond!  Loryn Jenkins gets my vote hands down for
responsiveness to client needs!  Add ten point for SR!

    It appears to me that what everyone wants (or at least those who care
enough to be vocal on these lists!) is a company that has a *quality*
product AS WELL AS the customer support to back it up.  Truthfully, the
programming is a little over my head, but I can't remember the last time a
few of the other companies (who shall remain nameless!) took the time to
respond to their critics in such a fashion.  Loryn Jenkins...I applaud you
for your approach and your responsiveness!

    Looks like the "dawn of a new day" is just about to take place!  Anyone
else tired of the void we have been enveloped in for far too long?

    Thanks for listening!

     Eric


----- Original Message -----
From: Elwyn Jenkins <[EMAIL PROTECTED]>
To: e-gold Discussion <[EMAIL PROTECTED]>
Sent: Thursday, December 14, 2000 9:48 PM
Subject: [e-gold-list] RE: Update on your Standard Reserve Instant Anywhere
Account


> Sidd, and everyone else who wants a better Standard
> Reserve,
>
> You are absolutely correct with every one of your
> criticisms ... far more than you know. Standard
> Reserve is a startup company in search of first round
> funding. We currently have extremely limited technical
> resources, but huge, huge plans.
>
> I am proud of what Standard Reserve has accomplished
> in the last three months. We have:
> * designed a corporate structure that protects the
> assets of account holders, even if Standard Reserve
> goes broke,
> * achieved the approval from banking partners and
> Federal US Banking Regulators for an international
> debit card issuing program (PayPal, with all their
> money, have not yet achieved this!),
> * implemented the interaction between Standard Reserve
> and the debit card processor
> * bartered for a ten-seat, 16-hour per day phone-based
> help desk,
> * provide email-based customer service 18 to 20 hours
> per day,
> * revamped an existing on-line accounting system,
> * are in the process of building an attractive
> affiliates program (just a few more weeks yet),
> * implemented a certification program for Agents (aka
> Market Makers) to raise the level of professionalism,
> * are implementing an Agent-in-the-box product to
> assist current and would-be Agents to smoothly and
> automatically operate their business,
> * launched the Gold Economy Magazine to spear-head the
> promotion of the gold economy.
>
> Our focus *is* on developing a far better user
> experience than is currently available in the gold
> economy. So you can guess that I certainly am not
> pleased with the current engineering of our web site.
> I am desperately unhappy that Netscape users
> effectively cannot use our system. (We're releasing an
> updated site next week that will work across all major
> browsers.) And I am certainly not pleased with our
> user interface. The next few months will see us
> re-engineering the key problem areas as quickly as we
> can. Like you, I am not pleased to release software
> whose quality is below par. Unfortunately, investors
> care nothing for software quality. They care for an
> operating, functioning business.
>
> I would always like to work out software problems
> carefully prior to releasing a system or company. Our
> financial situation demanded that we enter the market
> place ASAP. We've did it. And we're scrambling.
>
> I apologise to everyone for the software quality. But
> if you have a problem, let us know: you'll find us
> *responsive*.
>
> Sidd,
>
> I would like to respond to some specific points you
> made. And in each of them your comment is absolutely
> correct.
>
> User interface issues:
> ----------------------
> (1) No unit of measure on "Add Funds" feature.
>
> We'll certainly modify this within the week. Mark my
> words.
>
> (2) Cannot choose between grams and dollars.
>
> Standard Reserve believe that it is in the long-term
> best interests of the gold economy for people to begin
> thinking of values in terms of gold. For far too long,
> people using e-gold have been talking about "spending
> me dollars worth of gold." "Dollars worth of gold"
> depreciates the notion of gold, and makes it of less
> import than one's national currency. To foster this
> world-view, we made a decision a few months ago, to
> remove the "x currency worth of" features from our
> spend forms. In our system, you get to spend in
> dollars, or you spend in gold. It isn't particularly
> friendly for most people: but we believe it is in our
> (collective) best interests. (However, we will soon be
> providing you tools (current exchange rates) to figure
> values, while still achieving our "political" end.)
>
> (3) The page "in-between" Add Funds and the e-gold
> shopping cart
>
> Sidd, on many computers, you cannot even see this
> page. In fact, you are not supposed to see it. In the
> next week or so, the entire "Add Funds" module needs
> to be re-engineered, and the use of this page must go.
> It is there because we re-used some "InExchange" code
> to effect the "Add Funds from e-gold" module. What it
> says *is* useless, because we never intended someone
> to see it.
>
> (4) No pre-filled memo
>
> Good point. Will add.
>
> (5) Complete the spend and the spend window is
> closed... no problem
> until... I click account info tab to see if the spend
> was
> successful... blam ASP error, "unhandled data type"...
> every time you
> click that tab, same result...
>
> Sidd: Please provide me more information on this
> error. We are not aware of it, and your description
> does is a little loose to let me find what is the
> problem here.
>
> (6) Where did you guys get these programmers? I could
> program that entire
> user interface in 2 hours so that it worked properly
> and had a bit of
> finesse and user friendliness.
>
> Great: You're hired. Phone me on +1 678 421 9373 for
> some specs for re-engineering this module. I'd like to
> offer you SR-AUG 15 for you to re-implement all the
> features you've suggested in your post. And if your
> coding, particularly with respect to the user
> interface, is as good as your critiqueing, I'd love to
> hire you. Please send your resume to
> [EMAIL PROTECTED]; or fax it to 770 234
> 4183.
>
> (7) The "merchant" tab gives error 404.
>
> Please send me an email telling me more about this. I
> have never seen this problem. (Please tell me your
> exact context!)
>
> (8) By the way, what the hell is the ugly intermediate
> page displayed for?
>
> You're absolutely right. I was thinking the exact same
> thing as I was testing the module this morning. But
> right at this moment, I want functional rather than
> pretty. Rest assured: It will soon (several months)
> all look very pretty, and work quite smoothly.
>
> (9) Again, it would take me less than an hour to get
> that working so you
> could choose to enter the amount in dollars or grams
> and also display
> the current exchange rate with the balances. Nothing
> to it!
>
> Great. Perhaps SR-AUG 15 is too much for an hour's
> work! No: I'll pay for performance :) But, I tell you
> what, if pay you double if you can get all these
> things working nicely and smoothly within an hour. I'd
> love to have all these things corrected so soon!
>
> (10) Come on guys, this is supposed to be a big bucks
> professional deal and
> is supposed to attract everyday customers from the
> real world. It's
> just not good enough!
>
> Sidd, we will be very soon. Very soon, we hope. Until
> then, we're motoring as far as we can go on the smell
> of a greasy mouse.
>
> (11) Sorry if I seem to be ranting, (I am)... I would
> be embarrassed to
> release software like that...
>
> We are ... and we will fix everything.
>
> But we are proud that we answer your email, your
> service calls, and fix the problems you're having.
> We're proud that we're selling real-world merchants on
> the idea of trading for gold. We're proud that our
> Agents are ecstatic about our efficient and responsive
> gold purchasing service. We're proud that we're
> providing customers something they desperately need:
> an above-boards international debit card issuing
> program that that interacts with the gold economy.
> We're proud that our governance model and business
> architecture is designed to win the long run. And
> we're proud to be gaining customers like you, Sidd:
> customers who care.
>
> Thank you for caring.
>
> PS: I'm not joking: Gimme a call, I want a good
> programmer like you.
>
> Loryn E. Jenkins
> Chief Operating Officer
> Chief Technical Officer
> Customer Service Manager
> Chief Product Designer
> (Yes! I am busy!)
> Standard Reserve Corporation
> http://www.standardreserve.com
> mailto:[EMAIL PROTECTED]
> SR# 120001; e-gold# 158039
>
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