[This is my second attempt to send this;
my appologies if this is going through twice.
Yahoo mail isn't our normal email system.]
As MetalSavings users are probably aware, the
MetalSavings site, which is hosted on the
www.sidereal.kz server, has been down for two
days now.
What happened is that our colocation ISP has
abruptly ceased being in business. The first
we found out about their going out of business
was when our website went off the air. The
ISP was Alameda Networks (www.alameda.net). You
can see that sidereal.kz's address, 209.0.55.58,
should be routed to Alameda Networks' ASN, which
is hosted behind Level3, and you can see that Level3
is no longer routing it.
The solution is for us to pick another ISP, preferably
one which will be in business for the long-term.
We have two options on this. The first is to pick
up the machine from Oakland, CA, and install it at
another colocation facility in the Bay Area (there
are dozens of them). This would allow us to get
back on-line this weekend.
The second option is to configure a new machine,
with upgraded hardware and software, and install
it in a colocation facility outside the United States.
Many of our customers would feel more comfortable
if their data were kept outside the US. Also, the
hardware and operating system of the current server
are
due for major upgrades or replacement.
The drawback for this second option is that it
will take more time. We have been planning new
hardware and a new colocation facility for some time
now, so we do have a new machine which is almost
ready to ship (it only needs a new Ethernet card),
and we have, with the help of one of the members
of e-gold's highly international community, identified
a suitable colocation facility outside the US.
If we take the second option, we'll be able to restore
service probably on Wednesday.
We realize that this delay is inconvenient for our
customers, but we think that additional benefits
of doing this right (improved hardware, software,
and jurisdiction) outweigh the drawbacks (two extra
days of downtime).
We hope that our customers understand that
MetalSavings
is still in the testing stages. When we finally
have our official launch, we will have all necessary
redundancy and backup, so that outages can be
minimized. We'll also be using some exciting new
software with some amazing new security and other
features. You'll be impressed.
Again, we are relying on our customers' understanding
as we solve this problem. Bear with us, and be
ready for an amazing new website in the next couple
of weeks (unfortunately this outage has set our
launch back by about a week).
Please feel free to email if you have any questions.
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