BUT
About 2 weeks ago I changed my passphrase on my account and in a fit of idiocy - forgot it (or typoed it- but now cant remember it) I did what the site says and emailed them. HOWEVER I have moved both residence and job and the contact information was not updated (well sue me - I was going to change that next!!) However. when I contacted e-gold I was told the ONLY way they can get me areplacement pasphrase is to call the number in the contact info or to snail mail one to me. Well neither of these options works - and I'm not really about to put my personal life on public scrutiny as to the reasons why. I gave them (e-gold) specific details of the account - including the current name and contact address the current balance - even the account that one was a progeny of. I've received TWO (count em) emails back from e-gold customer service in the last 14 days - and they say oh well not our problem - we can only do blah for your protection. Umm its MY money guys!! its MY account - and I've offered to give you a phone number where you can call me... But getting a distinct lack of responses makes it somewhat difficult to have an ongoing dialogue. tried calling them - but get told that theres only one way to handle fogotten passphrases and that's to follow the protocol. Well c'mon this is meant to be responsive and customer service. Yeah you have to have procedures but what about the poor schmuck who makes the mistake. and doesn't fit the procedures. Where the hell is the service then?? sorry for goin on and on but- I am appalled by the lack of response from e-gold and the lack of flexibility. If they email me a temp passphrase then its hmm 30 seconds while I go in and change it to one I can remember Its MY money its MY risk!! any thoughts or anyone at egold who can actually HELP read this list Peter _________________________________________________________________ Chat with friends online, try MSN Messenger: http://messenger.msn.com --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
