Evocash Reply: We agree that a bank wire should arrive within a few days and certainly with the 5 working days that we say it will take. The problem with some of the recent wires is that they have not been dealt with from banks that have Internet access. We have found out that in some cases a hard copy of a wire request has to be sent to the main head office of the bank for them to check and then action. Not only does this system slow things down to a crawl it also means that the sender cannot check the progress so easily. This sort of system is totally unacceptable to Evocash and changes had to be made again. We have now asked X-Changers and CashChange to take care of the majority of our banking again. Although we will still use some agents they will not be allowed to deal with redeems from customers like yourself and also your associates who we value very highly as some of our best account holders. We would appreciate it if you could bear with us for a few more days for us to fully check into your recent redeems and get status reports from these banks.
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