The comment on secret pasta sauce recipes had to do with what really gives a
company more of a point of difference in the market and what doesn't create
a real point of difference.
I recently heard a story about customer service via the web for LL Bean
(perhaps clothing will work better than pasta sauce for you). The customer
searched the on line catalog, selected a duffel bag and wanted to put their
child's name on it. Unfortunately, the option to monogram was allowed but
there were no detailed selections offered. She entered her phone number at
the top of the page and within minutes a representative of the company
called (not days later) and was able to deliver monogram choice on line to
her while hey spoke. That type of customer service is not compromised by
allowing a standard format for the actual purchase order or a follow on
standard format from the receive order function at LL Bean to the fulfil
order function at LL Bean. And, it give a competitive advantage.
Bill, FYI- Thought you knew who I was. At least last year you did when you
noted that I used to work for Citibank- still do. If it matters- Leonard
Schwartz. I work at Citibank. Am Co-Vice Chair of X12's SITG and a member
of UN/CEFACT TMWG. Although my opinions ought to be equally valued
regardless of who I am or am not.
However, please note my comments are personal and do not represent these
organizations necessarily.
Len (Schwartz)
-----Original Message-----
From: William J. Kammerer <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, February 29, 2000 11:04 AM
Subject: Re: To Model Or Not- An SDO's Challenge
>Ken Steel wants to know the difference between credit cards and
>purchasing cards. I don't know how this got started, but it had
>something to do with "Leonard & Catharine" talking about secret recipes
>for pasta sauce. To Len Schwartz - it would help if you would always
>used your own full name, along with your company name, on your
>signature. This isn't an anonymous chat room.
>X12F's Technical Report "Reference Model: X12 Transaction Architecture
>for Procurement Cards" (X12F/96-113) defines a purchasing cards (PCards)
>as:
>
> specialized Mastercard and VISA charge cards issued by banks...
> These cards allow authorized employees to place orders directly
> with suppliers, bypassing many of the steps in the standard
> purchase and payment process. PCards are centrally billed to
> the cardholder's company by the card issuer, and the supplier
> is paid directly by the supplier's acquiring bank.
>
>Klaus-Dieter Naujok is just being mean to Ken and Australians when he
>says "Australia is not in tune with the latest advancements in the
>financial industry" - they have PCards in Australia too.
>
>William J. Kammerer
>FORESIGHT Corp.
>4950 Blazer Memorial Pkwy.
>Dublin, OH USA 43017-3305
>(614) 791-1600
>
>Visit FORESIGHT Corp. at http://www.foresightcorp.com/
>"Commerce for a New World"
>
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